Operational clarity from someone who's been inside the machine
I spent ten years inside a world-class operations machine — Bulgari, LVMH. Not as a consultant looking in. As the person solving the problem when flows and processes didn't work.
That progression taught me something: operational problems don't look obvious from outside. They're visible when you're inside managing them. A guest preference lost in handoffs. A procurement decision that production doesn't know about. Compliance and advisors working from different records.
These problems compound. Each one individually seems manageable. Collectively, they cost you 8–20% of revenue monthly. And you can feel it — you just can't quantify it.
"The operational insight I bring isn't from a case study. It's from ten years of being called when the revenue stream broke."
I help premium businesses diagnose where operations are leaking money, quantify it, and fix it — without disrupting what's working. The goal is always the same: leave your teams stronger, your processes documented, and your business operating independently of external help.
I don't take on every client. The fit has to be right: a luxury brand that knows something is broken but can't name it, and leadership ready to fix it in weeks, not months.
Founded on a decade of operational leadership within the LVMH group, ClaroSi brings the precision of global luxury to hospitality, retail, and premium services. Our methodology was forged in the high-stakes environment of Bulgari, where we orchestrated cross-functional alignment across 20+ international markets. Today, we translate that 'zero-error' operational diplomacy into actionable velocity for luxury brands.
Understanding what's actually broken vs. what you think is broken. That clarity is the first value I deliver.
Getting teams that don't report to each other to move together. No formal authority needed — just clarity and process.
Building Standard Operating Procedures and process documentation that actually get used, not filed away.
Quantifying the cost of broken operations, then proving fixes work. Every recommendation is tied to money.
ClaroSi is powered by Claude 3.5 Sonnet—the same reasoning engine backing Anthropic's $100M partnerships with Fortune 500 firms. While those partnerships take 6 months and 50 consultants, we bring that exact Tier-1 AI intelligence to your property in 48 hours.
Why this matters: Our diagnostic reasoning doesn't just identify problems—it contextualizes them within your specific operational constraints, guest profile, and P&L structure. We don't sell generic "AI strategy." We sell unblocked operational excellence.
Privacy at scale: All analysis is sandboxed. No guest data. No operational metrics are used for model training. Enterprise-grade compliance.
The Clarity Session takes 48 hours. You get a detailed report quantifying what's costing you revenue and a concrete implementation plan. Pricing is discussed during your initial call based on your property's scope and complexity.
Schedule a Call